IT Monitoring Operator and Services Controller – French Speaking

Our System/ Network team has responsibilities to ensure the operation of Bouygues Construction Group’s system. By this position, you will perform as technical expert in monitoring and solving incidents in network/ system. Besides, you will be the contact point between our team and other teams in France and Morocco.

Your key responsibilities:

Supervision/Monitoring Infrastructure:

  • Active supervision of the infrastructure and network of the company
  • Conduct preventive measures for applications, backups, systems, …
  • Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.
  • Follow up procedures and propose improvements if needed.

Coordinate and support for IT Systems Manager:

  • Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.
  • Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverable
  • Manage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.
  • Build services relationship with other entities of the groups and contribute to reach KPI for product line.
  • Review reports, service improvements, service quality, document quality and processes.
  • Build team capabilities to provide critical thinking.
  • Manage and coach team members.

Our Requirements:

Mandatory:

  • 2+ years working experience on related job.
  • Strong background on System/Network/Monitoring.
  • Experience in Microsoft System solution.
  • Advanced French and English is required.

Highly desirable:                                                

  • Centreon Cloud
  • DR, load balancing, clustering.
  • VMware
  • Citrix
  • SCCM/SCOM.
  • Backup and storage solutions.

Our Benefits:

Professional, Open-minded and Creative Environment:

  • International, friendly, proactive, supportive workplace.
  • Great teamwork with Agile mindset.
  • Fostering mutual respect and understanding.
  • Strong sharing culture to improve individual development.

Individual Development:

  • Extensive training and in-depth knowledge sharing sessions.
  • Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
  • Individual empowerment.

Special Care for Employee:

  • Work from home 2 days/ week.
  • Dell laptop and external monitor for your work.
  • 100% salary on probationary period.
  • Performance bonus.
  • 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
  • Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
  • Various attractive teambuilding activities and company trip.
  • Sport, personal activities sponsor.

 

Apply your CV to us via: hr.bycnitvn@bouygues-construction.com.