Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.
In this role, you will serve as a technical expert responsible for monitoring, analyzing, and resolving system and network incidents. You will also act as a key coordination point between our supervision team and technical teams in France and Morocco.
Your key responsibilities:
- Supervision/Monitoring Infrastructure:
- Active supervision of the infrastructure and network of the company
- Conduct preventive measures for applications, backups, systems, …
- Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.
- Follow up procedures and propose improvements if needed.
- Coordinate and support for IT Systems Manager:
- Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.
- Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverable
- Manage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.
- Build services relationship with other entities of the groups and contribute to reach KPI for product line.
- Review reports, service improvements, service quality, document quality and processes.
- Build team capabilities to provide critical thinking.
- Manage and coach team members.
OUR REQUIREMENTS:
Mandatory:
- Minimum 2 years of experience in a similar System/Network/Monitoring role.
- Strong technical background in System, Network, and Infrastructure Monitoring.
- Hands-on experience with Microsoft System solutions.
- Advanced French and English proficiency (both written and spoken).
Highly desirable:
- Experience with Centreon Cloud monitoring solutions.
- Knowledge of DR (Disaster Recovery), load balancing, and clustering.
- Experience with VMware, Citrix, SCCM/SCOM.
- Familiarity with backup and storage solutions.
OUR BENEFITS:
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
Individual Development:
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
- Individual empowerment.
Special Care for Employee:
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
Apply your CV to us via: hr.bycnitvn@bouygues-construction.com.